At Alex and Son Jewelers, every piece is handcrafted specifically for you. Because we specialize in custom, made-to-order fine jewelry, our return policy reflects the time, materials, and craftsmanship invested in each creation.
Eligible items may be returned or exchanged within 10 days of delivery, provided that:
All returns are subject to inspection prior to approval.
We reserve the right to refuse any return that does not meet these conditions.
The following items are final sale and not eligible for return or exchange:
Due to the nature of fine jewelry, custom fabrication, and personalized services, these items cannot be restocked.
All returns require prior authorization.
To request a return, please contact us with your order number and reason for return. Unauthorized returns will not be accepted.
Original shipping fees are non-refundable.
Prior to production, customers receive design confirmations such as CAD renders, measurements, images, or written specifications.
Approval of these materials constitutes final confirmation that the design is correct.
We strongly encourage reviewing all details carefully—including spelling, dimensions, stone sizes, and proportions—before approving production.
If your piece arrives with a manufacturing defect or does not match the approved design specifications, please contact us within 5 business days of delivery.
At our discretion, we will:
This does not include changes of mind, preference shifts, or errors approved during the design phase.
Approved returns will be refunded to the original form of payment, excluding original shipping fees. Refunds are processed after inspection and approval and may take several business days to appear depending on your payment provider.
Exchanges are subject to item availability and approval. Custom, altered, or personalized items are not eligible for exchange.
International orders are subject to the same return conditions. Duties, taxes, and customs fees are non-refundable and remain the responsibility of the customer.
Fine jewelry is delicate and subject to normal wear. We encourage customers to review all product details, sizing information, and care guidelines prior to purchase. If you have any questions before ordering, our team is happy to assist.
Fine jewelry is delicate and subject to normal wear. We encourage customers to review all product details, sizing information, and care guidelines prior to purchase. If you have any questions before ordering, we are happy to assist.
Please contact us with your order number and details. Our team will guide you through the next steps.
📩 alexnsonjewelers@gmail.com
📍 640 S Hill St
Los Angeles CA 90014
