Privacy Policy

At Alex and Son Jewelers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with our services.

By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Name

Billing and shipping address

Email address

Phone number

Payment information (processed securely through third-party providers)

Order details and purchase history

Communications and inquiries

We may also automatically collect certain technical information, such as:

IP address

Browser type and device information

Pages viewed and interactions with our website

Cookies and similar tracking technologies

How We Use Your Information

Your information may be used to:

Process and fulfill orders

Provide repair, custom, restoration, or sourcing services

Communicate order updates, confirmations, and service information

Respond to inquiries and customer support requests

Improve our website, services, and customer experience

Comply with legal and regulatory obligations

Prevent fraud and unauthorized transactions

We do not sell or rent your personal information.

Payment Processing

All payment transactions are processed securely through third-party payment processors. Alex and Son Jewelers does not store or have access to full credit card or payment details.

Payment processors are responsible for their own privacy and security practices.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience.

You may adjust your browser settings to disable cookies; however, some website features may not function properly as a result.

Sharing of Information

We may share personal information only when necessary, including with:

Payment processors

Shipping carriers

Service providers assisting with website operations or order fulfillment

Legal or regulatory authorities when required by law

All third parties are required to handle your information in a manner consistent with this Privacy Policy.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your data, subject to legal obligations

To exercise these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites. Alex and Son Jewelers is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

Alex and Son Jewelers reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

Contact

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Alex and Son Jewelers directly.