Jewelry Care & Warranty

Jewelry Care

Alex and Son’s fine jewelry is crafted with intention, using precious metals designed to last. With proper care, your pieces will maintain their beauty for years to come. The following guidelines are provided to help preserve the integrity, finish, and structure of your jewelry for generations.

This warranty applies to finished retail jewelry only and does not apply to repair, alteration, restoration, sourcing, or custom services.

 

Everyday Wear

Fine jewelry is resilient, but not indestructible. To minimize wear and protect your pieces:

  • Remove jewelry before showering, swimming, exercising, or sleeping

  • Avoid contact with chemicals, including household cleaners, chlorine, perfumes, lotions, and cosmetics

  • Apply fragrance and skincare before putting on jewelry

  • Avoid impact, pressure, extreme heat/cold or repetitive friction

 

Cleaning & Maintenance

Regular, gentle care will help maintain your jewelry’s natural luster.

Recommended Care:

  • Lightly polish with a soft, lint-free cloth after wear

  • For deeper cleaning, use warm water with a mild soap and gently clean with a soft brush

  • Rinse thoroughly and dry completely before storing

Please Avoid:

  • Ultrasonic or steam cleaners unless professionally approved

  • Abrasive materials, chemical dips, or household cleaning agents

If you are unsure how to clean a specific piece, we recommend reaching out to us.

 

Gold Jewelry

Solid gold is a durable precious metal, though it can naturally develop surface scratches over time. This is considered normal wear and can be professionally polished if desired. Store gold pieces separately to prevent friction and preserve their finish.

 

Sterling Silver Jewelry

Sterling silver may naturally oxidize and tarnish when exposed to air, moisture, or humidity. This is a normal characteristic of silver and not a defect.

  • Store silver in a dry, enclosed environment

  • Use a silver polishing cloth as needed to restore shine

  • Avoid prolonged exposure to moisture

 

Storage

Proper storage is essential to preserving fine jewelry.

  • Store each piece separately to prevent scratching or tangling

  • Use a jewelry box with soft lining or individual pouches

  • Keep jewelry in a cool, dry place away from direct sunlight

Avoid storing jewelry loose in drawers, handbags, or pockets.

 

Professional Care & Inspections

We recommend periodic professional inspections, particularly for rings worn daily. Our jewelers can assess prongs, settings, and metal wear to ensure long-term durability and prevent stone loss.

 

Normal Wear

Fine jewelry will naturally evolve with time. Minor scratches, surface wear, tarnishing, or changes caused by daily use, impact, improper storage, or chemical exposure are considered normal wear and are not manufacturing defects.

Thoughtful care will significantly extend the life and beauty of your jewelry.

 

Questions

If you have questions regarding the care of a specific piece, our team is happy to assist!



Warranty & Repairs

At Alex and Son, we stand behind the craftsmanship of our fine jewelry. Our warranty and repair policy is designed to be transparent, fair, and protective of both our customers and our brand.

 

Limited Warranty

We offer a 60 day limited warranty from the original date of purchase covering manufacturing defects in materials or workmanship.

This warranty applies only to the original purchaser and requires proof of purchase.

If a manufacturing defect is confirmed, we will repair or replace the item at our discretion.

 

What Is Not Covered

This warranty does not cover damage or wear resulting from:

  • Normal wear and tear

  • Scratches, dents, bending, or misshaping

  • Tarnishing or oxidation of sterling silver

  • Damage caused by impact, force, or pressure

  • Exposure to chemicals, moisture, or improper storage

  • Lost or stolen items

  • Repairs, resizing, or alterations performed by a third party  
  • Missing stones due to broken or bent prongs

Fine jewelry is not indestructible. Changes caused by daily wear are considered normal and are not manufacturing defects.

 

Repairs & Services

We are happy to assist with repairs outside of warranty coverage.

  • Repair services are subject to evaluation and availability

  • Costs will vary depending on the nature of the repair

  • Cost of shipping to us is responsibility of the customer 



We recommend contacting us before sending any item for repair to receive proper instructions and authorization. Please check out our repairs section for more info.

 

 

Stone & Setting Disclaimer

While precious metals are durable, stones and settings may loosen over time due to regular wear. Periodic professional inspections are recommended, especially for rings worn daily. We are not responsible for stone loss caused by wear, impact, or improper care.

Final Sale Items

Items marked as final sale are not eligible for returns, exchanges, or warranty coverage unless a manufacturing defect is confirmed upon inspection.

Contact

For warranty claims or repair inquiries, please contact us with your order number and a description of the issue. Our team will guide you through the next steps.